Effective Date: February 1, 2025
Last Updated: February 2, 2025
At Utility Bill Proof, we take immense pride in delivering high-quality, professional, and reliable services to our customers. We understand that trust is the foundation of any good business relationship, and we want you to feel confident when placing an order with us.
That’s why we offer a fair and customer-friendly refund policy—but we also kindly ask that you give us the opportunity to resolve any issues first before considering a refund request. We genuinely care about your satisfaction, and we will always go the extra mile to make things right!
- Our Satisfaction Guarantee
We stand behind our work. If you’re not completely satisfied with your order, please reach out to us, and we will:
✅ Revise and improve your document based on your feedback.
✅ Ensure accuracy and quality so that it meets your expectations.
✅ Provide excellent customer support to guide you through any concerns.
🚀 Your satisfaction is our top priority, and we are committed to working with you to fix any issues before considering a refund.
- When Are Refunds Granted?
While we strive for perfection, we understand that mistakes can happen. A refund may be granted under the following conditions:
✔ Significant errors – If the document contains major mistakes that we cannot correct.
✔ Non-delivery – If your order was not delivered due to an issue on our end.
✔ Failure to meet service expectations – If, after multiple revisions, we are unable to meet the standards we promised.
🔹 However, if your concerns can be resolved through revisions, we will always offer that solution first.
- When Are Refunds NOT Granted?
🚫 If you simply changed your mind after receiving the order.
🚫 If you didn’t review your order properly before purchase.
🚫 If the document was rejected by a third party (we do not guarantee acceptance by any organization).
🚫 If you filed a dispute before reaching out to us (see next section).
- Please DO NOT Open a PayPal Dispute First!
We know how frustrating it can be when something doesn’t go as expected, but filing a PayPal dispute before contacting us can create unnecessary complications.
🚨 Opening a PayPal dispute immediately can result in:
❌ Delays in resolving your issue – PayPal’s process can take weeks.
❌ Permanent account bans – PayPal has strict policies, and frequent disputes may lead to account restrictions or bans.
❌ Loss of refund eligibility – If PayPal rules against you, you may not be able to get a refund at all.
What to Do Instead?
💬 Just talk to us! We are here to help and will work with you to find a solution that makes you happy. 99% of issues can be resolved through simple communication.
- How to Request a Refund the Right Way
If you believe you qualify for a refund, follow these simple steps:
1️⃣ Contact Us First – Reach out via WhatsApp or Telegram and explain the issue.
2️⃣ Allow Us to Fix It – We will do everything possible to resolve your concern.
3️⃣ Refund Review – If we cannot meet your expectations, we will process a refund.
📞 WhatsApp: +1 (864) 513 3278
💬 Telegram: @Utilitybillgenerator
- Final Thoughts – Let’s Work Together!
We value you as a customer, and our goal is to build long-term trust, not just complete a one-time transaction. If something isn’t right, please allow us the chance to fix it. We’re real people who genuinely care about your satisfaction!
Thank you for choosing Utility Bill Proof – we appreciate your trust! 💙